1. Return policy:
1. Return prescription: from the date of receipt of the product, the customer has the right to return the product for no reason within 30 days.
two。 Return conditions:
-the product must be unused, uninstalled, and maintained in its original packaging and integrity.
-customized products (including personalized colors, trademarks, packaging) are not returned for no reason unless there is a quality problem.
3. Quality problem return: if the product is defective or does not conform to the description, the customer can initiate a return within one year after receiving the product, and we will bear the relevant return postage.
4. Return process:
-customers are required to initiate a return request via email or customer service phone, and provide the order number and the reason for the return.
We will provide the return address and the necessary return guide.
-the customer returns the product to the specified address in accordance with the guidelines and provides tracking information for the returned goods.
After receiving the returned products, our quality inspection department will check and confirm that the refund will be completed within 14 working days.

Second, refund policy:
1. Refund method: the refund will be refunded through the customer's original payment to ensure the safety of the funds.
two。 Refund prescription: after the product is tested correctly, the refund will be refunded to the customer's account within 14 working days.
3. Return of non-quality problems: due to non-quality problems, the postage generated by customers will be borne by customers.
4. Refund amount: the refund amount will be equal to the product amount paid by the customer, and the net amount after deducting the necessary logistics and handling fees will protect the customer's rights and interests from unfair deduction.

Aigao Sanitary Ware promises to follow the above return and refund policy, which aims to provide customers with reliable protection, maintain efficient service standards and excellent quality, so as to establish a solid customer trust and long-term cooperative relationship.